دهکده زبان - مکالمه زبان انگلیسی در موقعیت های مختلف 2

acne / shave  lotion










face / hand  / shaving  cream 




 I need a small / tooth brush


nail clippers


hair color / tonic


a packet of cotton


electric razor


what is this good for?


Optical shop



عقل سالم در بدن سالم.

A sound mind in the sound body.


خواستن توانستن است.

Where there is a will, there is a way

سخن اگر زر است         سکوت گوهر است .

Speech is silver, silence is gold




Unit 4

Telephone Language

Here are some typical phrases that you can use in a telephone conversation.

 Answering the  phone

  • Hello? (informal)
  • Thank you for calling Edi. John speaking. How can I help you?
  • Doctor's office.

  Introducing         yourself

  • Hey George. It's Lisa calling. (informal)
  • Hello, this is Ali calling.
  • Hi, it's Reza from the dentist's office here.
  • Speaking.*

*The person answering says this if the caller does not recognize their voice.

Asking to speak with someone

  • Is Fred in? (informal)
  • Is Jackson there, please? (informal)
  • Can I talk to your brother? (informal)
  • May I speak with Mr. Green, please?
  • Would the doctor be in/available?

Connecting someone

  • Just a second/ moment. I'll get him. (informal)
  • Hang on one second / Wait a minute , please (informal)
  • Please hold and I'll put you through to his office.
  • One moment please.
  • All of our operators are busy at this time. Please hold for the next available person.

Making special requests

  • Could you please repeat that?
  • Would you mind spelling that for me?
  • Could you speak up a little please?
  • Can you speak a little slower please. My English isn't very good.
  • Can you call me back? I think we have a bad connection.
  • Can you please hold for a minute? I have another call.

Taking a message for someone

  • Sammy's not in. Who's this? (informal)
  • I'm sorry, Lisa's not here at the moment. Can I ask who's calling?
  • I'm afraid he's stepped out. Would you like to leave a message?
  • He's on lunch right now.Who's calling please?
  • He's busy right now. Can you call again later?
  • I'll let him know you called.
  • I'll make sure she gets the message.

Leaving a message with someone

  • Yes, can you tell him his wife called, please.
  • No, that's okay, I'll call back later.
  • Yes, it's James from CompInc. here. When do you expect her back in the office?
  • Thanks, could you ask him to call Brian when he gets in?
  • Do you have a pen handy. I don't think he has my number.
  • Thanks. My number is 222-3456, extension 12.

Confirming information

  • Okay, I've got it all down.
  • Let me repeat that just to make sure.
  • Did you say 555 Charles St.?
  • You said your name was John, right?
  • I'll make sure he gets the message.

Listening to an answering machine

  • Hello. You've reached 222-6789. Please leave a detailed message after the beep.Thank you.
  • Hi, this is Elizabeth. I'm sorry I'm not available to take your call at this time. Leave me a message and I'll get back to you as soon as I can.
  • Thank you for calling Dr. Mindin's office. Our hours are 9am-5pm, Monday-Friday. Please call back during these hours, or leave a message after the tone. If this is an emergency please call the hospital at 333-7896.

Leaving a message on an answering machine

  • Hey Mikako. It's Yuka. Call me! (informal)
  • Hello, this is Ricardo calling for Luke. Could you please return my call as soon as possible. My number is 334-5689. Thank you.
  • Hello Maxwell. This is Marina from the doctor's office calling. I just wanted to let you know that you're due for a check-up this month. Please give us a ring/buzz whenever it's convenient.

Finishing a conversation

  • Well, I guess I better get going. Talk to you soon.
  • Thanks for calling. Bye for now.
  • I have to let you go now.
  • I have another call coming through. I better run.
  • I'm afraid that's my other line.
  • I'll talk to you again soon. Bye.





At the airport


If you take a flight from an airport in an English-

speaking country, you're likely to hear some of

these phrases.

Checking in

Did you pack these bags yourself?

Have you left these bags unattended?

Does the luggage belong to you?

Have you been with your bags the whole time?

Has anyone given you anything to take on the


How many bags do you have to check in?

Do you have any hand luggage?

Are you carrying any restricted items?

Can I see your passport?

Would you like an aisle seat or a window seat?

(aisle = next to the corridor)

Your gate number is … and your flight boards at ….

(gate number = the numbered area of the airport

where your flight leaves from)

Going through security

You need to put your hand luggage through the x-

ray machine. Some items cannot be taken on board

as hand luggage (such as knives, aerosol cans etc.)

As you pass through security, you may set off the

alarm. When this happens, the airport personnel

search you.

In the departure lounge

When you pass through security, and before you

board your flight, you can wait in the departure

lounge. At international airports there is duty free

shopping, where you can buy goods without paying


Airport announcements

Please proceed to gate number… (proceed = go to)

In a few moments we will be calling all passengers

with priority boarding.

Please have your boarding card ready for inspection


Shopping vocabulary


Types of shops

department store - a shop that sells many different

items in different departments. Harrods is probably

the world's best known department store.

supermarket - a large shop that sells mostly food

and household items.

Grocer’s (UK) / grocery store (US) - a shop that

sells food.

greengrocer - sells fresh fruit and vegetables.

Butcher’s - sells fresh meat.

Baker’s - sells fresh bread and cakes.

Fishmonger’s - sells fresh fish.

Chemist’s (UK) / drugstore (US) - sells medicines and toiletries.

pharmacy (US) - sells medicines.

Newsagent’s - sells newspapers and magazines.

Stationery - sells paper goods.

Optician’s - sells glasses / contact lenses.

DIY store - sells things for home improvement.

hardware shop / hardware store / ironmonger -

hard goods, such as nails and screws.

corner shop (UK) - a shop on the corner of your

street, selling a range of basic goods - food,

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